Qatar Airways Careers – Airport Operations Officer

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Qatar Airways Careers – Airport Operations Officer – AeroCareers

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Qatar Airways Careers. Qatar Airways is hiring for  Airport Operations Officer. Stay connected with AeroCareers – Aviation is for Everyone !

Qatar Airways Careers – Airport Operations Officer

  • You will lead and provide the team with support on daily Discover Qatar’s operations at the airport. Coordinate with third party suppliers and ensure the tours run without delay and issues. Ensure hand-over is done from one shift to the next for smooth running of the day-to-day operations.
  • Ensure all booking requests are actioned as per the SOPC and conduct quality check for all DQ suppliers and Vendors.
  • Prepare regular reports of any delay in guests pick up /vehicle break down and send to respective departments. Maintain weekly and monthly reports on tour manifest and monitor the flow of passengers.
  • Provide excellent customer support and support the Team to solve customer issues. Attend, investigate and provide quick and valuable feedback for customer complaints – provide solutions for all customer service scenarios, including customer complaints as per procedures and further assist the passengers in their common queries.
  • Assist the Line Manager in preparing the budgets and be the first point of contact for any enquiries with the Finance Team. Undertake day-to-day Team management and administration, including but not limited to being responsible of cash handling and daily sales reconciliation, assisting with refunds.
  • Arrange delivery, collection and stock collection of official documents and other collaterals.
  • Support the Team in case of any emergencies.
  • Assist the Line Manager in future expansion project of the Operations.
  • Perform other department duties related to his/her position as directed by the Head of the Department.

Qualifications

About you

Relevant college or University qualification to min Bachelor’s level.

Please have a minimum 4 years relevant experience in a similar industry.

Excellent written and spoken English is essential for the role, while any additional languages relevant to Contact Centre business is an advantage.

Good knowledge of world Geography and knowledge of airline reservations and ticketing processes and systems will be a strong asset.

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